Shipping & Returns

SHIPMENT AND DELIVERY

Products are only shipped to countries to which delivery is accepted on the website unless explicitly and confirmed in writing by KNOTORYUS. KNOTORYUS will deliver the ordered goods as soon as possible to the address provided by the purchaser and this while stocks last. All goods mentioned on the website are generally in stock. It is possible that some items are temporarily out of stock. In case of an order that cannot be shipped either partially or completely, KNOTORYUS will inform you about this within 30 days following the date of the order. In this case KNOTORYUS has the right to annul the agreement without giving the purchaser the right to any claim or insurance in any way. Incorrect shipping addresses are the sole responsibility of the purchaser and can lead way to charging extra shipping costs at the expense of the purchaser. Except for a well-defined stipulation to the contrary, prices do not include the shipping and delivery costs. Shipping and delivery costs are clearly and separately stated. The stated delivery period is not binding, it is merely an approximate indication. No delay in delivery can lead to cancel the agreement or to the payment of a claim made by the Purchaser in favour of the Purchaser unless this delay was intended. KNOTORYUS has the right to make partial deliveries. In case of non-delivery of the goods, the Purchaser is entitled to a complete refund of the paid sums without interest or other reimbursement.

 

PROPERTY OF GOODS

The delivered goods remain property of KNOTORYUS until the complete payment of the due amount, inclusive all costs, obligations, reimbursements and interests of negligence. Regarding a non-payment KNOTORYUS retains the right to take the ordered goods back, this by right and at the expense of the Purchaser.

 

RETURNS AND REFUNDS

Under the terms of the Belgian law and regulations (Verkoop op afstand aan consumenten: Wet van 14 juli 1991) the Purchaser has the right to announce to KNOTORYUS that the Purchaser wants to waive the purchase, this without payment of a fine and without stating a motive within fourteen (14) workdays following the day of delivery. If the Purchaser appeals to this possibility, one has to return the goods at risk and expense of the Purchaser in their original state and original packaging to:

 

KNOTORYUS

Avenue Roi Albert II 4
1000 Brussels

Belgium

 

This applies only to unused, undamaged goods with their respective labels still attached and in their original packaging. The costs and risks of returning goods are at expense of the Purchaser. We request you to sufficiently stamp the return shipment. If we receive an unstamped return, we will charge our extra costs as a result of that at your expense. If necessary we will deduct this cost from an amount still due to you. KNOTORYUS will refund the already paid amounts within thirty (30) days of receiving the return. Charged shipping and refund costs of the purchase amount will be added.

 

COMPLAINTS

In case of a complaint due to non-conform or incorrect delivery, these complaints need to be forwarded at KNOTORYUS within fourteen (14) days of the delivery date in order to be admissible. In case of hidden faults, complaints need to be forwarded in writing within fourteen (14) days after discovery of the fault or after the moment at which such discovery should reasonably have been made. The acceptance of the goods by the Purchaser covers every possible fault, every non-conformity or every error regarding the delivery that could have been recorded. 

APPLICABLE LAW AND OTHER

The Terms and Conditions of and all agreements made with KNOTORYUS shall be governed by and construed in accordance with the laws of Belgium and the Purchaser irrevocably submits to the exclusive jurisdiction of the courts of Belgium.

If one or more stipulations of these Terms and Conditions or any other agreement with KNOTORYUS is declared as null or is contrary to any applicable legal provisions, this nullity will not affect the validity of other items. KNOTORYUS will replace the stipulation concerned by a new by rights acceptable similar stipulation. KNOTORYUS retains the right to make changes to the Terms and Conditions. The Terms and Conditions that apply are those that are published on the website at the moment of the agreement. The Purchaser can print these out prior to or during the ordering procedure.