Privacy

The data controller for the processing of your personal data is the BVBA KNOTORYUS, a company incorporated and existing under the laws of Belgium, with its registered office in Belgium, at 4 Avenue Roi Albert II, 1000 Brussels, registered in the crossroads bank for enterprises under number BE 0873.309.707 (hereinafter: KNOTORYUS).

KNOTORYUS attaches great importance to your privacy and therefore protects your personal data with the best possible care.

You are invited to read this document very thoroughly in order to be informed on how your personal data are collected and processed, on the rights you have and on how you can exercise these rights.

CONTACT DETAILS OF KNOTORYUS

The contact details of KNOTORYUS, being the data controller for the processing of your personal data, are the following:

BVBA KNOTORYUS

Avenue Roi Albert II 4

1000 Brussels

Belgium

info@knotoryus.com

telephone number: +32 473 32 69 30

PERSONAL DATA THAT MAY BE PROCESSED

KNOTORYUS only collects and processes the personal data which it receives from you when you use its services or purchase its items. These personal data concern data that allow a natural person to be identified directly or indirectly. Depending on whether you only contact us or whether you also purchase one of the items of KNOTORYUS on the website https://www.wethemost.com, the personal data that are collected and processed might differ. The personal data that are collected and processed can be your first name, last name, email address, language, billing address, delivery address, telephone number, mobile number, purchases, payment method, payment details and IP-address.

You are responsible for the accuracy of the personal data you provide to KNOTORYUS.

PROCESSING PURPOSES AND LEGAL BASES FOR PROCESSING

KNOTORYUS ensures that your personal data are processed lawfully, fairly and transparently. Below you are informed in detail for what purposes and on the basis of which legal basis your personal data are processed.

a) Personal data processed when contacting KNOTORYUS

Your personal data (first name, last name, email address, mobile number) will be processed when filling in the contact form on the website https://www.wethemost.com. When contacting KNOTORYUS by email, telephone or letter the following personal data will be processed, depending on the method of contact (first name, last name, address, telephone number, mobile number). In order to enable KNOTORYUS to answer your queries or to respond to your complaint, the aforementioned personal data will be used. No telephone conversation will be recorded or stored.

The email address that was provided to KNOTORYUS, may be used by KNOTORYUS to send out surveys in order to improve its service.

The legal basis for processing the aforementioned personal data in order to respond to your query or to your complaint is your consent. The using of your email address to send out any survey is based on the legitimate interest of KNOTORYUS.

b) Online orders

When placing an order on the webshop of KNOTORYUS the following personal data are processed: first name, last name, title, email address, language, billing address, delivery address, telephone number, mobile number, IP address and payment details. These personal data are processed to finalize your payment, to send an order confirmation, to issue and send an invoice, to deliver your order and to keep you informed of the status of your order.

The legal basis for processing the aforementioned personal data is the necessity to enter into and to perform the purchase contract.

c) Legal requirement

Sometimes the processing activity with regards to the personal data provided to KNOTORYUS is necessary to comply with a legal obligation of KNOTORYUS. The most important obligations relate to tax law and the relating accounting, trade law and any laws with regards to consumer transactions.

The legal basis for this processing activity is a legal obligation.

d) Direct marketing communication

When subscribing to our newsletter, you provide the following personal data: first name, last name, email address, title, country, zip code and language. The legal basis for sending newsletters is your consent. Besides sending newsletters, these personal data that you provide to KNOTORYUS may be used for other direct marketing communications such as for instance actions, promotions, the announcement of benefits and events. The legal basis for these other direct marketing communications is the legitimate interest of KNOTORYUS.

In doing so, KNOTORYUS is always taking care to insure that there is a sound balance between your right to privacy and the legitimate interest of KNOTORYUS.

At all times you have the right to opt out of any ‘direct marketing activities’. The opportunity to do so will also be provided in every direct marketing activity.

PERSONAL DATA TRANSFER

KNOTORYUS will never transfer personal data to third parties, unless:

with any affiliated company, for the same purposes as specified in this privacy policy-document;

this is necessary for the performance of the purchase contract;

with third party service providers who provide services on our behalf to assist KNOTORYUS in its business activities. Your personal data can only processed by these service providers in a limited way, i.e. in accordance with the instructions of KNOTORYUS for the performance of their duties. The contractual conditions of these service providers have to be in accordance with the General Data Protection Regulation (GDPR). These service providers have to guarantee the same technical and operational securities as KNOTORYUS does. KNOTORYUS cooperates for instance with service providers for the following activities:

management and hosting of the website https://www.wethemost.com;

processing of payments;

management of the customer database;

order delivery;

certain marketing actions;

organization of events;

to fulfil any legal obligation of KNOTORYUS such as for instance towards the tax authorities;

with your explicit consent;

KNOTORYUS restricts the transfer of your personal data to countries outside the European Economic Area (European Union + Iceland, Norway and Liechtenstein) as much as possible. In case your personal data are being transferred to parties in third countries, such as for instance software suppliers and cloud or mailing services, KNOTORYUS will take all necessary measures to ensure that your personal data are only processed in accordance with data protection regulations and this privacy policy-document. These data protection regulations may include binding corporate rules, contractual clauses guaranteeing an adequate level of protection or approved certification mechanisms;

THE RETENTION PERIOD OF YOUR PERSONAL DATA

In general, all your personal data are being stored in the information system of KNOTORYUS for no longer than necessary to provide the service(s) or for the aforementioned purposes.

The personal data that KNOTORYUS collects on the basis of your consent will be stored as long as your consent won’t be withdrawn.

The personal data that are sent in order to have KNOTORYUS responded to your question or complaint, will be kept as long as it is necessary to enable KNOTORYUS to fully respond to the question or complaint, as well as 2 more years from the last response on your behalf or on behalf of KNOTORYUS. These files, including your personal data, will be kept by KNOTORYUS in order to consult related questions or complaints for the purpose of optimizing its services.

KNOTORYUS will keep information about your purchases, including your personal data, for as long as reasonably necessary to perform its agreements, to comply with its legal obligations (for instance accounting and tax obligations), as well as to resolve disputes or enforce agreements. Consequently these personal data are kept 10 years after the contractual relationship.

In all cases, personal data may be kept for a longer period if there is a legal or regulatory reason. They can be kept for only a shorter period of time if you object to the processing of your personal data and if there is no longer a legitimate or legal reason and if the data are no longer required to perform the purchase contract.

YOUR RIGHTS WITH REGARDS TO YOUR PERSONAL DATA

Hereafter your rights with regards to your personal data are enumerated. If you wish to exercise any of these rights, KNOTORYUS will comply with your request within one month of receiving your request. You can exercise these rights by contacting us on the addresses to be found in article 2 of this privacy policy-document.

a) Your right to request access to your personal data

You are entitled at any time and free of any charge to request access to your personal data, to the purpose(s) of the processing of these data and to request a copy of your personal data;

b) Your right to request rectification or completion of your personal data

You can request at any time and free of charge to have your incorrect personal data corrected and/or your incomplete data completed.

c) Your right to object to the processing of your personal data

You have the right to object the processing of your personal data. However such request can be denied by KNOTORYUS when justified. Examples of such justification are the legal obligation to retain certain data and the necessity to perform a purchase contract.

d) Your right to request restriction of processing your personal data by KNOTORYUS

You are entitled to request restriction of processing your personal data if you suspect that your personal data are wrong, the processing is unlawful or if you don’t agree that KNOTORYUS uses your personal data for direct marketing activities.

Your request will be honoured unless there are compelling reasons not to do so. Examples of denying such request are to prevent fraud or defaults on payments.

e) Your right to request erasure of your personal data

You can ask us to have erased your personal data at all times. However when justified, KNOTORYUS may deny this request. Examples of such justification are the legal obligation to retain certain data and the necessity to perform a purchase contract.

f) Your right to withdraw your consent

You are entitled to request at any time to have withdrawn your consent. However when justified, KNOTORYUS may deny such request.

g) Your right to request portability of your personal data

You are entitled to ask to receive your personal data in a structured, commonly used and machine-readable format and you have the right to transmit those data to another data controller without hindrance of KNOTORYUS.

In exercising this right, you have the right to have those personal data transmitted directly from KNOTORYUS to another data controller, where technically feasible.

h) Your right to submit a complaint

You are entitled to file a complaint with the Belgian Data Protection Authority of which the contact details are the following:

Drukpersstraat 35, 1000 Brussels, Belgium

+32 2 274 48 00

contact@apd-gba.be

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